Informative Research
Monitoring - Due to the ongoing federal government shutdown, the Social Security Administration’s CBSV (Consent Based Social Security Number Verification) service remains unavailable. The agency’s planned year-end maintenance could not be completed, and we have been informed that CBSV services will be offline for the duration of the shutdown.

We understand this may impact your operations and apologize for the inconvenience. Please plan accordingly.

We’ll continue to monitor the situation and will provide updates on this page as soon as service is restored.

Oct 06, 2025 - 15:01 EDT
Investigating - Despite the SSA’s scheduled CBSV maintenance window, we are still experiencing issues with CBSV orders not processing successfully. Our team has already contacted the CBSV Support Team and is working with them to resolve this issue.

Please note: eCBSV integration remains fully operational, and all eCBSV transactions are processing successfully.

Oct 06, 2025 - 13:53 EDT

About This Site

This page provides real-time updates on the operational status of Informative Research technology services, including scheduled maintenance and any service disruptions. We are committed to transparency and keeping our users informed with timely notifications and detailed reports on system performance, outages, and maintenance activities.

In the event of an outage, we log incidents within 15 minutes of detection. Partial outages are classified as minor incidents, while full loss of connectivity or complete system downtime are considered major incidents.

Please note that Informative Research conducts routine system maintenance every Sunday from 1 AM ET to 7 AM ET.

Color Key:

Green used when there are no issues
Yellow used when there is degraded service
Orange used when there are minor outages
Red used when there are major outages
Blue used when there are components under maintenance.

IR Credit Platform Operational
90 days ago
100.0 % uptime
Today
Credit Reports Operational
90 days ago
99.97 % uptime
Today
Experian Data Connection ? Operational
90 days ago
99.98 % uptime
Today
TransUnion Data Connection ? Operational
90 days ago
99.98 % uptime
Today
Equifax Data Connection ? Operational
90 days ago
99.95 % uptime
Today
Credit Monitoring Operational
90 days ago
99.98 % uptime
Today
Experian ? Operational
90 days ago
99.94 % uptime
Today
TransUnion ? Operational
90 days ago
100.0 % uptime
Today
Equifax ? Operational
90 days ago
100.0 % uptime
Today
Verification of Income and Employment Operational
90 days ago
100.0 % uptime
Today
AccountChek Verification of Assets Operational
90 days ago
100.0 % uptime
Today
AccountChek VOIE Operational
90 days ago
100.0 % uptime
Today
Experian Verify ? Operational
90 days ago
100.0 % uptime
Today
Income Tax Verification ? Operational
90 days ago
100.0 % uptime
Today
The Work Number Instant VOE/I ? Operational
90 days ago
100.0 % uptime
Today
The Work Number Manual VOE/I ? Operational
90 days ago
100.0 % uptime
Today
Veri-Tax ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Action Center Operational
90 days ago
100.0 % uptime
Today
Rescore Express Operational
90 days ago
100.0 % uptime
Today
Supplement Express Operational
90 days ago
100.0 % uptime
Today
Web Credit System Operational
90 days ago
100.0 % uptime
Today
Verification Platform Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GSEs Operational
90 days ago
100.0 % uptime
Today
Other Major Outage
90 days ago
95.58 % uptime
Today
BlackKnight AVM ? Operational
90 days ago
100.0 % uptime
Today
Click2Chat Operational
90 days ago
100.0 % uptime
Today
Flood Operational
90 days ago
100.0 % uptime
Today
Fraud Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Social Security Administration Major Outage
90 days ago
64.71 % uptime
Today
L&J ? Operational
90 days ago
100.0 % uptime
Today
CreditXpert ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Resolved - Connection looks stable and no issues are observed in the last hour.
Oct 29, 18:22 EDT
Identified - We are currently experiencing intermittent connectivity issues with XPN, which are affecting a small number of orders.

XPN has confirmed they are aware of the issue and are actively working to resolve it.

Oct 29, 16:47 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.