Informative Research
All Systems Operational

About This Site

This page provides real-time updates on the operational status of Informative Research technology services, including scheduled maintenance and any service disruptions. We are committed to transparency and keeping our users informed with timely notifications and detailed reports on system performance, outages, and maintenance activities.

In the event of an outage, we log incidents within 15 minutes of detection. Partial outages are classified as minor incidents, while full loss of connectivity or complete system downtime are considered major incidents.

Please note that Informative Research conducts routine system maintenance every Sunday from 1 AM ET to 7 AM ET.

Color Key:

Green used when there are no issues
Yellow used when there is degraded service
Orange used when there are minor outages
Red used when there are major outages
Blue used when there are components under maintenance.

IR Credit Platform Operational
90 days ago
99.92 % uptime
Today
Credit Reports Operational
90 days ago
99.85 % uptime
Today
Experian Data Connection ? Operational
90 days ago
99.71 % uptime
Today
TransUnion Data Connection ? Operational
90 days ago
99.91 % uptime
Today
Equifax Data Connection ? Operational
90 days ago
99.92 % uptime
Today
Credit Monitoring Operational
90 days ago
99.92 % uptime
Today
Experian ? Operational
90 days ago
99.92 % uptime
Today
TransUnion ? Operational
90 days ago
99.92 % uptime
Today
Equifax ? Operational
90 days ago
99.92 % uptime
Today
Verification of Income and Employment Operational
90 days ago
99.93 % uptime
Today
AccountChek Verification of Assets Operational
90 days ago
100.0 % uptime
Today
AccountChek VOIE Operational
90 days ago
100.0 % uptime
Today
Experian Verify ? Operational
90 days ago
99.92 % uptime
Today
Income Tax Verification ? Operational
90 days ago
99.92 % uptime
Today
The Work Number Instant VOE/I ? Operational
90 days ago
99.92 % uptime
Today
The Work Number Manual VOE/I ? Operational
90 days ago
99.92 % uptime
Today
Veri-Tax ? Operational
90 days ago
99.85 % uptime
Today
AccountChek Operational
90 days ago
100.0 % uptime
Today
Verifier Dashboard - Login Operational
90 days ago
100.0 % uptime
Today
Verifier Dashboard - Order Creation Operational
90 days ago
100.0 % uptime
Today
Verifier Dashboard - Order Search Operational
90 days ago
100.0 % uptime
Today
Borrower Portal - Login Operational
90 days ago
100.0 % uptime
Today
Borrower Portal - Financial Institution Account Linking ? Operational
90 days ago
100.0 % uptime
Today
Borrower Portal- Payroll Account Linking Operational
90 days ago
100.0 % uptime
Today
Report Generator Operational
90 days ago
100.0 % uptime
Today
Customer Testing Environment (CTE) - Verifier Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Testing Environment (CTE) - Borrower Portal Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.91 % uptime
Today
Action Center Operational
90 days ago
99.95 % uptime
Today
Rescore Express Operational
90 days ago
99.87 % uptime
Today
Supplement Express Operational
90 days ago
99.87 % uptime
Today
Web Credit System Operational
90 days ago
99.91 % uptime
Today
Verification Platform Operational
90 days ago
99.95 % uptime
Today
Integrations Operational
90 days ago
99.95 % uptime
Today
GSEs Operational
90 days ago
99.95 % uptime
Today
Other Operational
90 days ago
99.93 % uptime
Today
BlackKnight AVM ? Operational
90 days ago
99.92 % uptime
Today
Click2Chat Operational
90 days ago
99.95 % uptime
Today
Flood Operational
90 days ago
99.95 % uptime
Today
Fraud Operational
90 days ago
99.95 % uptime
Today
Phone System Operational
90 days ago
99.95 % uptime
Today
Social Security Administration Operational
90 days ago
99.92 % uptime
Today
L&J ? Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 7, 2024

No incidents reported today.

Sep 6, 2024
Resolved - Connectivity to CBSV has been restored. All orders in backlog were processed and completed.
Sep 6, 17:13 EDT
Monitoring - SSA has confirmed that there are issues on their end.

We are monitoring the connectivity and will repost all failed transactions once the connectivity has been established.

Sep 6, 14:44 EDT
Identified - All non eCBSV orders are failing today with the "Authentication Failure" error message since today morning.
Sep 6, 14:41 EDT
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024
Postmortem - Read details
Aug 28, 12:53 EDT
Resolved - In the last 30 mins, we are not seeing any New transactions with error from TU. So far we don't have any updates from TU.
Aug 28, 11:53 EDT
Monitoring - Incident # INC000009687864 opened with TU. They are looking into it. We are monitoring.

Ticket Number: INC000009687010
TU Provided above ticket number with below updates:

What happened?
This is to inform you that TransUnion is experiencing an event which may be causing you a service disruption. TransUnion's support staff is currently engaged to remediate and restore services. The next update will be provided to you within 1-2 hours.

Aug 28, 11:08 EDT
Investigating - We are seeing Credit transactions with TU bureau returning error for SoftQual orders. This is affecting intermittently. We are contacting the Bureau and monitoring.
Aug 28, 10:42 EDT
Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.