Informative Research
Investigating - Our system is currently unable to connect to the Experian PCM SFTP environment in Production. This is preventing us from downloading and uploading new files to SFTP. PCM XPN orders placed yesterday are not submitted yet.
IT team is actively investigating the connectivity issue with Experian.

Sep 18, 2025 - 12:04 EDT

About This Site

This page provides real-time updates on the operational status of Informative Research technology services, including scheduled maintenance and any service disruptions. We are committed to transparency and keeping our users informed with timely notifications and detailed reports on system performance, outages, and maintenance activities.

In the event of an outage, we log incidents within 15 minutes of detection. Partial outages are classified as minor incidents, while full loss of connectivity or complete system downtime are considered major incidents.

Please note that Informative Research conducts routine system maintenance every Sunday from 1 AM ET to 7 AM ET.

Color Key:

Green used when there are no issues
Yellow used when there is degraded service
Orange used when there are minor outages
Red used when there are major outages
Blue used when there are components under maintenance.

IR Credit Platform Operational
90 days ago
100.0 % uptime
Today
Credit Reports Operational
90 days ago
99.93 % uptime
Today
Experian Data Connection ? Operational
90 days ago
99.98 % uptime
Today
TransUnion Data Connection ? Operational
90 days ago
99.98 % uptime
Today
Equifax Data Connection ? Operational
90 days ago
99.85 % uptime
Today
Credit Monitoring Major Outage
90 days ago
99.98 % uptime
Today
Experian ? Major Outage
90 days ago
99.94 % uptime
Today
TransUnion ? Operational
90 days ago
100.0 % uptime
Today
Equifax ? Operational
90 days ago
100.0 % uptime
Today
Verification of Income and Employment Operational
90 days ago
100.0 % uptime
Today
AccountChek Verification of Assets Operational
90 days ago
100.0 % uptime
Today
AccountChek VOIE Operational
90 days ago
100.0 % uptime
Today
Experian Verify ? Operational
90 days ago
100.0 % uptime
Today
Income Tax Verification ? Operational
90 days ago
100.0 % uptime
Today
The Work Number Instant VOE/I ? Operational
90 days ago
100.0 % uptime
Today
The Work Number Manual VOE/I ? Operational
90 days ago
100.0 % uptime
Today
Veri-Tax ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Action Center Operational
90 days ago
100.0 % uptime
Today
Rescore Express Operational
90 days ago
100.0 % uptime
Today
Supplement Express Operational
90 days ago
100.0 % uptime
Today
Web Credit System Operational
90 days ago
100.0 % uptime
Today
Verification Platform Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GSEs Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
BlackKnight AVM ? Operational
90 days ago
100.0 % uptime
Today
Click2Chat Operational
90 days ago
100.0 % uptime
Today
Flood Operational
90 days ago
100.0 % uptime
Today
Fraud Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Social Security Administration Operational
90 days ago
100.0 % uptime
Today
L&J ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled maintenance - 09/20/2025 11 PM ET Sep 20, 2025 23:00 - Sep 21, 2025 01:00 EDT

We’ll be performing disaster recovery testing of our platforms during our regular maintenance window. No downtime or service impact is expected.
Posted on Sep 16, 2025 - 15:49 EDT

Upcoming CBSV Production Outage Sep 29, 2025 21:00 - Oct 5, 2025 08:00 EDT

The Social Security Administration has informed us that the Consent Based Social Security Number Verification Service (CBSV) services will be down for scheduled maintenance on the following dates beginning September 29, 2025 at 21:00 PM (ET) until 8:00 AM (ET) October 4, 2025

Please note that this maintenance would not affect any of our eCBSV order processing.

We apologize for any inconvenience. Please plan your business accordingly.

Posted on Sep 10, 2025 - 17:45 EDT
Sep 18, 2025

Unresolved incident: Unable to connect to XPN PCM SFTP.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.